Telecommunications: We have an ear for IVR

We provide effective and specialist audio production services to the telecommunications industry.

If your business is providing IVR and ACD services to contact centres, our business is to help your call flow, flow.  If you provide Asterisk/Trixbox PBX and VoIP solutions to SMEs, we can help you deliver effective, professional solutions to your clients. From assisting in the design of your IVR structure, associated scriptwriting, and casting the voice of choice, right down to recording the individual prompts.

Our specialist knowledge in encoding and optimising audio for telecoms and embedded systems, together with our creative passion, will help you develop an IVR that will enhance the overall customer experience.

If you simply install PABX/PBX systems, we have a range of 'white label' audio production services for on-hold marketing, from scriptwriting to mixing, encoding and licensing.
 

What does your network sound like? We can give your network the professional audio branding it deserves.

Call Flows and IVR Optimisation Our review service will provide you with a fresh look at your IVR.  Our aim is to improve the customer experience through the IVR system by: streamlining the flow, ensuring scripts are informative and concise, option optimisation, and dynamic structuring. read more

Scriptwriting for IVR Our specialist scriptwriters are on hand to write IVR prompts that are concise, effective and communicate well.  Recommendations include pointers regarding use of language, tone of voice, integrating promotional messages and brand consistency. read more

IVR Prompt Recording Working with your prompt list, we can record your IVR system using one of our experienced voiceover artists, who are actually trained in how IVR works. Understanding concatenation, context-sensitive systems and the flow of speech, enables us to record prompts which concatenate naturally.

Voice Casting Who is your voice of choice? The voice on your system represents your brand. So choosing a voice for your system shouldn’t be taken lightly. Our unique approach to voice casting, which we call Voice Characterisation, considers your brand qualities to represent your brand as a voice.

Encoding Using bespoke conversion software, we can provide prompts ready to use. Our attention to detail is paramount. The results depend on what you start with: our prompts are precisely edited, analysed, pre-filtered, and manually processed by specialist audio producers. read more

On-Hold Audio Production Services for Channel Dealers & Consultants Our creative team work with hardware suppliers across the country to provide creative, effective, on-hold solutions. If you supply the hardware, we can supply the 'soundware' - contact us for a trade information pack about our production services for the telecommunications channel. read more

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Hear more about our specialist production services for IVR.